CO.DPSS.ID.NO.S20/06-08-017/2026-2027; Dated: 09.04.2026
The Reserve Bank of India (RBI) has issued guidelines to streamline and expedite cross-border inward payments, aimed at improving efficiency and customer experience.
1. Immediate Intimation to Customers
Banks are required to:
- Inform customers immediately upon receipt of cross-border inward payment messages
- Ensure timely communication to enhance transparency and customer awareness
2. Handling of Messages After Operating Hours
- If inward payment messages are received after banking hours banks must notify customers at the start of the next business day
3. Implementation of Straight Through Processing (STP)
Banks must:
- Put in place Straight Through Processing (STP) systems
- Ensure automatic and prompt credit of inward payments to accounts of individual resident customers
4. Objective of the Guidelines
The measures aim to:
- Reduce processing delays in cross-border transactions
- Enhance operational efficiency
- Improve customer service and satisfaction
5. Conclusion
The RBI’s guidelines promote a faster, technology-driven payment ecosystem, ensuring timely credit and communication for cross-border inward remittances, thereby strengthening the overall customer experience.
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